Henar

Henar Support

Use this page for help with Henar, account deletion, and order support.

Last updated: 6 September 2026

Contact support

For the fastest help, open Profile → WhatsApp Support in the app. You can also use the WhatsApp support link below.

+90 537 916 76 97

Account and sign-in

If you cannot sign in with your phone number, check the country code and number in the app. If a one-time code does not arrive, wait briefly and request a new code.

Account deletion

Start account deletion in the app from Profile → Delete account. After the process succeeds, the account is deactivated and personal profile and notification-device records are cleaned up or anonymized. Order records may be retained for legal and accounting requirements.

Orders and payments

Open your order number from Profile → Orders. For order support, use the WhatsApp support link in the order details. Henar does not store card or payment details; the payment provider’s own terms apply.

Delivery and addresses

Manage delivery addresses from Profile → Addresses. If you need to change an address after placing an order, contact support as soon as possible.

Notifications

Marketing notifications are sent only when your in-app preference and Apple notification permission are enabled. Turn marketing notifications off from Profile → Notifications.

Privacy and data requests

Read the privacy policy for Henar’s data collection, purposes, retention, and deletion approach. For privacy questions and data requests, use the support link in the app.

Language support

Henar supports Türkçe, العربية, سۆرانی, بادینی, and English. Sorani and Badini screens use the Arabic script and right-to-left layout.